TrueSync Set Up for IT Admins
Deployment options, system requirements, cloud and network configuration, security and compliance, and updates and maintenance.
Overview
This article is intended for IT administrators and technical teams responsible for enabling and supporting access to the Flawless TrueSync platform within their organization. It outlines the technical considerations required for deployment and ongoing operation, including system requirements, supported environments, network configuration, media transfer workflows, cloud infrastructure considerations, security controls, and maintenance practices.
TrueSync is a secure, cloud-based SaaS platform for visual dubbing of long-form scripted Film and Television content. The system processes high-resolution picture masters, in combination with localized dialogue stems to generate new visually dubbed (‘vubbed’) language versions in which on-screen lip movements are synchronized to the localized performance.
Processing occurs within Flawless-managed cloud infrastructure, with users accessing the platform through a web-based interface. TrueSync is designed to integrate into established post-production pipelines, supporting controlled media ingest, AI-assisted processing, structured review and refinement workflows, version management, and secure export of finalized deliverables.
Deployment options
- TrueSync SaaS
- No local software client install is required for typical usage of the SaaS (multi-tenant)
System Requirements
Supported Operating Systems, Browsers and Hardware
TrueSync SaaS
Browser
- Google Chrome Version 138 (or later) only
Operating system dependencies
- Windows 11 (24H2) or later
- x86 CPU supported only
- Minimum
- CPU
- "Alder Lake" 12th generation or later
- Ryzen 7000 series or later
- RAM 16GB or more
- Storage 100GB or more
- CPU
- Fast internet connection required
- macOS Sequoia or later
- M1 series CPU or later
- Intel CPU for Apple hardware under active support
- Linux
- 64-bit Ubuntu 18.04+, Debian 10+, openSUSE 15.5+, or Fedora Linux 39+
Signiant MediaShuttle (required if working with EXRs)
- System and network requirements
- Signiant App installer and guides
Cloud & Network Configuration
Network Access
- Required network ports (egress/ingress, TLS)
- 80(http)/443(https)
- Domain allowlist
- flawless.app
- easy set up (with wildcards)
- *.chameleon.io
- *.flawless.app
- *.googleapis.com
- *.gstatic.com
- *.gravatar.com
- *.mediashuttle.com
- *.signiant.com
- flawless.app
- gravatar.com
- mediashuttle.com
- signiant.com
Or
- detailed set up (subdomain specific)
- auth.flawless.app
- config-gate.flawless.app
- fast.chameleon.io
- flawless.app
- fonts.googleapis.com
- fonts.gstatic.com
- gravatar.com
- media.flawless.app
- mediashuttle.com
- proxy.flawless.app
- signiant.com
- truesync.flawless.app
- truesync.us1.flawless.app
- us1.flawless.app
- easy set up (with wildcards)
- flawlessai.com
- amazonaws.com
- ashbyhq.com
- browser-intake-datadoghq.eu
- clarity.ms
- datadoghq-browser-agent.com
- google-analytics.com
- googleapis.com
- googletagmanager.com
- gstatic.com
- hs-analytics.net
- hs-banner.com
- hs-scripts.com
- hsadspixel.net
- hsadspixel.net
- hsappstatic.net
- hscollectedforms.net
- hsforms.com
- hsforms.net
- hubapi.com
- hubspot.com
- hubspotusercontent-na1.net
- hubspotvideo.com
- plyr.io
- sentry.io
- vimeocdn.com
- flawless.app
- Proxy compatibility
- Chrome supported
Security & Compliance
Authentication
- SSO integration options coming soon (SAML, OAuth, etc.)
Encryption
- All customer/client content/data/assets uploaded and processed by Flawless services are encrypted in-transit and at-rest
Data Residency
- Regions where data is stored
- Oregon, USA
Logging & Auditing
- Access, system, and user logs are available upon request from the Customer Success team available at [email protected]
Updates & Maintenance
Software Updates
- Updates are delivered through multiple frequent deployments
- Uptime expectations: 99.9%
Monitoring & Health Checks
- Flawless Platform team have active monitoring with escalation 24/7/365 utilizing DataDog
Troubleshooting & Support
Use our Connectivity Diagnostics tool to verify your network can reach all services required by Flawless Platform and identify connectivity issues before they impact your production. Any blocked domains are captured in a downloadable report your IT team can action directly.
- Common install errors and resolutions
- A list of errors and solutions is available here. If you need additional information please contact us at [email protected].
- Contacting support:
- Click Help in the top-right corner of the application and select Contact Support. Or email [email protected] directly.
Support Checklist for IT Departments
Complete the following for a successful set up of TrueSync:
- Installation of browser, app, and plugins
- Firewall rules for egress/ingress network access (whitelist domains/ports)
- Authentication of user in TrueSync SaaS
Frequently Asked Questions
Do you have any APIs available?
There are currently no APIs available for TrueSync, however we do have plans to make APIs available in the future.
Version
2026-01-09 - Updated with new SLDs